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SAP Hybris -Commerce / IOT / CRM Event 2016

SAP Hybris -Commerce / IOT / CRM Event 2016

TweetAfter attending the SAP Hybris IOT/ CRM event, I was very impressed to see a vendor really connect the dots between commerce and customer service and customer experience. Commerce is really where the rubber meets the road. At the end of the day, if the customer...
Capgemini Announces Expanded Collaboration with Amazon Web Services

Capgemini Announces Expanded Collaboration with Amazon Web Services

TweetCapgemini Is Helping Clients to Migrate Application on AWS. Capgemini announced that it is dedicating more global resources to help enterprise customers build and migrate applications on Amazon Web Services (AWS). As part of its extended cloud services program,...
The Year of On-demand, Personalized Shopping: The Cloud and IOT Abound

The Year of On-demand, Personalized Shopping: The Cloud and IOT Abound

TweetWhat’s Happening in the World of Shopping and Customer Experiences? At the National Retail Federation Annual Convention in New York City, Microsoft made announcements with GameStop, Hardee’s, TGI Fridays, Panasonic, HP and FreedomPay, and NCR on efforts to...
Doing Something Really Interesting in IOT Customer Experience or Cloud Customer Service? Apply for a SuperNova Award!

Doing Something Really Interesting in IOT Customer Experience or Cloud Customer Service? Apply for a SuperNova Award!

TweetThe SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies. This is the sixth year of the Constellation SuperNova Awards. Are you using IoT to create great, new customer experiences. Has the...
ROI of Online Cloud Communities

ROI of Online Cloud Communities

TweetI remember back in 2008-2009 being asked whether social / digital / communities had any business value. To me it was instinctively obvious, but I got that it was not obvious to others. In wanting others to see what I saw, I started down the road of creating ROI...
NEW STUDY: Christmas Music and Décor Before Thanksgiving Make Them Lose Their Temper

NEW STUDY: Christmas Music and Décor Before Thanksgiving Make Them Lose Their Temper

TweetSOASTA, a performance analytics firm, announced the results of its 2015 Holiday Retail Readiness Survey, which revealed: 66% of Americans expect they will lose their temper this holiday season over annoyances such: 38% as traffic/parking 37% long lines in stores...

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