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ROI of Human Capital and Organizational Change Management: My Personal Story

ROI of Human Capital and Organizational Change Management: My Personal Story

TweetI was working for a company that had found themselves in a situation where they had poor morale. Raises were few, partially because of the economy and as a result, people were working very hard and not feeling appreciated. HR came to me to ask what to do. As an...
Avoiding the Failure Chasm: Gaining The Most Value Possible From Digital Transformation

Avoiding the Failure Chasm: Gaining The Most Value Possible From Digital Transformation

TweetWhether you are a CEO, a CIO, a CTO, a CMO or the head of Customer Experience, Customer Service or Digital Transformation, you know software can be an amazing invention. It can be part of the key to digitally transforming your businesses in so many ways. In fact,...
What’s the Number One Number Thing Today’s CEO’s Must Do? Do the OODA Loop Faster and More Innovatively

What’s the Number One Number Thing Today’s CEO’s Must Do? Do the OODA Loop Faster and More Innovatively

TweetWhat’s the Newest Requirement for a CEO? Do the OODA Loop Faster and Better! You would think it would to generate revenue, profits and reduce costs. Think again. It’s all about iterating and pivoting like a start-up. And who better than a former...
Digital Transformation Projects Have an 84% Chance of Failure; Are You Ready to Failure or Succeed?

Digital Transformation Projects Have an 84% Chance of Failure; Are You Ready to Failure or Succeed?

TweetWould You Invest If You Knew the Investment Had a High Likelihood of Failure? If I were to tell you that I had an investment opportunity for you and the probability of you making money was 16% or less, how likely would you be to invest in it? But if I told you...
Video Advertising: Key to Getting Customers Attention As Ad Blocking is Increasing

Video Advertising: Key to Getting Customers Attention As Ad Blocking is Increasing

TweetSearches for Influencer Marketing have grown 5x in 2015 according to a study from Google Trends from January 2016. Nearly 40% of Millennials are using ad block applications and their use is growing fast according to a study by PageFair & Adobe. So how does a...
DX is the New CX- Why Customer Experience Isn’t Up to Snuff

DX is the New CX- Why Customer Experience Isn’t Up to Snuff

TweetHaving been a long-term customer experience advocate and studied the field, I as many others, have noticed that while companies are saying that customer experience is a key differentiator, that it’s at the top of their priority list of business initiatives,...

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