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Five Steps to Strategically Choose AI For Customer Service

Five Steps to Strategically Choose AI For Customer Service

TweetAI and customer service; it’s a hot topic! But when I talk to customers, they say, “I get there’s something to AI and customer service, but how do I deliver business results and value with AI?” If you are wondering how AI can move the needle on the metrics you...
ROI of Human Capital and Organizational Change Management: My Personal Story

ROI of Human Capital and Organizational Change Management: My Personal Story

TweetI was working for a company that had found themselves in a situation where they had poor morale. Raises were few, partially because of the economy and as a result, people were working very hard and not feeling appreciated. HR came to me to ask what to do. As an...
Avoiding the Failure Chasm: Gaining The Most Value Possible From Digital Transformation

Avoiding the Failure Chasm: Gaining The Most Value Possible From Digital Transformation

TweetWhether you are a CEO, a CIO, a CTO, a CMO or the head of Customer Experience, Customer Service or Digital Transformation, you know software can be an amazing invention. It can be part of the key to digitally transforming your businesses in so many ways. In fact,...
Want to Know More About Machine Learning and AI?

Want to Know More About Machine Learning and AI?

TweetWondering whether you should invest in AI and Machine Learning? That’s a question that the most innovative companies are considering. Why consider it? One good reason is because your competitors have already started. If that doesn’t give you some...

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