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Avoiding the Failure Chasm: Gaining The Most Value Possible From Digital Transformation

Avoiding the Failure Chasm: Gaining The Most Value Possible From Digital Transformation

TweetWhether you are a CEO, a CIO, a CTO, a CMO or the head of Customer Experience, Customer Service or Digital Transformation, you know software can be an amazing invention. It can be part of the key to digitally transforming your businesses in so many ways. In fact,...
Digital Transformation Projects Have an 84% Chance of Failure; Are You Ready to Failure or Succeed?

Digital Transformation Projects Have an 84% Chance of Failure; Are You Ready to Failure or Succeed?

TweetWould You Invest If You Knew the Investment Had a High Likelihood of Failure? If I were to tell you that I had an investment opportunity for you and the probability of you making money was 16% or less, how likely would you be to invest in it? But if I told you...
Oracle Service Cloud Announces New Releases

Oracle Service Cloud Announces New Releases

TweetOracle Service Cloud announces new releases for enhanced functionality in Web Customer Service, Contact Center including the Agent Browser User Interface, Knowledge Advanced, Policy Automation, and the Oracle Service Cloud Platform. Included in he release is a...

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