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Calling #ServiceTrailblazers For Dreamforce 2018!

Calling #ServiceTrailblazers For Dreamforce 2018!

TweetDreamforce 2018 is here! And there’s so much to do and see! To get the most out of the week I’ve put together some notes for #ServiceTrailblazers! Reserve your seat and put these sessions on your calendar! They span the world of customer service and...
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Why Artificial Intelligence is an Agent’s New Best Friend

Why Artificial Intelligence is an Agent’s New Best Friend

TweetLet’s face it. The job of a customer service agent is not an easy job. In a typical contact center, agents are on the phone or communicating through other channels; email, text, web chat, Facebook Messenger, WeChat… When customers reach out to an agent, they need...
Five Steps to Strategically Choose AI For Customer Service

Five Steps to Strategically Choose AI For Customer Service

TweetAI and customer service; it’s a hot topic! But when I talk to customers, they say, “I get there’s something to AI and customer service, but how do I deliver business results and value with AI?” If you are wondering how AI can move the needle on the metrics you...
Guest Post: Get to Know Your Customers Better with This All-In-One Tool

Guest Post: Get to Know Your Customers Better with This All-In-One Tool

TweetWhether you’re a business owner or marketing expert, you understand the importance of knowing your audience inside and out is key to attracting prospects and retaining existing customers. Fortunately, there are a number of tools on the market that can help you do...

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