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Why Artificial Intelligence is an Agent’s New Best Friend

Why Artificial Intelligence is an Agent’s New Best Friend

TweetLet’s face it. The job of a customer service agent is not an easy job. In a typical contact center, agents are on the phone or communicating through other channels; email, text, web chat, Facebook Messenger, WeChat… When customers reach out to an agent, they need...
Five Steps to Strategically Choose AI For Customer Service

Five Steps to Strategically Choose AI For Customer Service

TweetAI and customer service; it’s a hot topic! But when I talk to customers, they say, “I get there’s something to AI and customer service, but how do I deliver business results and value with AI?” If you are wondering how AI can move the needle on the metrics you...
Want to Know More About Machine Learning and AI?

Want to Know More About Machine Learning and AI?

TweetWondering whether you should invest in AI and Machine Learning? That’s a question that the most innovative companies are considering. Why consider it? One good reason is because your competitors have already started. If that doesn’t give you some...
The Smart Home Race: Who Will Win?

The Smart Home Race: Who Will Win?

TweetHere are three main smart home contenders: Apple’s HomeKit Amazon’s Echo, Tap and Dot and Google’s Home. The main issues? Consumer confusion, which adoption follows. There is, unfortunately, technological fragmentation within the connected home ecosystem....

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