In today’s episode, Ebony Haywood chats with Dr. Natalie Petrouhoff, author of: “Empathy In Action”. Ebony Haywood is a writer,
Original Article published on Lit Hub Hosted by Andrew Keen, Keen On features conversations with some of the world’s leading thinkers
Original Article by Omdia The recently published book provides see authors Tony Bates and Dr. Natalie Petouhoff of Genesys provide
I know that sounds grandiose. But as Tony Bates and I were doing research for our book, Empathy in ActionTM,
EPISODE SUMMARY: In this episode, Natalie spoke about the need for empathy today and the shift we need to make
EPISODE SUMMARY Dumb chatbots, automated scripts, poor employee interactions, and wasted time frustrate employees and drive away customers. All too
ORIGINAL ARTICLE ON KIRKUS REVIEWS Technology executives call for a new way of doing business that reframes success in terms
Original Article by Arianna Huffington, Founder & CEO at Thrive Global “What would a better, more empathetic reality look like? How would our industries
George Orwell. Now there’s an interesting character. I have always admired him, but not for the reasons you might think.
Original Article Published on Martech.org by Kim Davis “You have two assets without which you cannot have a business –
Original Article Published on Forbes.com Joseph Pine and James Gilmore introduced the idea of the Experience Economy in 1998. Fast
Original article by Adrian Swinscoe, Published on Forbes.com I’ve long advocated about the importance of empathy in customer experience, the
