4 Key Ways to Stabilize Your Business
October 31, 2022
Dr. Natalie Petouhouff, joins our host, Diane Helbig, to share 4 key ways to keep and retain employees and customers
Dr. Natalie’s Human Connection Blog
Can Digital Technology Really Deliver More Human Empathy?
August 31, 2022
Original Article on Literary Hub Hosted by Andrew Keen, Keen On features conversations with some of the world’s leading thinkers and writers
Shaping Empathy from the Perspective of Your Employees and Customers (with Dr. Natalie Petouhoff)
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In this episode, Natalie spoke about the need for empathy today and the shift we need to make from focusing
Max Summaries: Empathy in Action / by Tony Bates and Dr. Natalie Petouhoff
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Empathy is a conscious act. It’s a commitment you make to understand a person in the context of their own
Use Technology and Empathy to Improve Customer Experience
August 31, 2022
Original Article on Customer Bliss In a recent Linkedin Live conversation, I spoke with Natalie Petouhoff, a senior customer experience strategist and business
Empathy in Action Empathy in Action – Book Review, an Analyst’s Perspective
August 15, 2022
Original Article by Jon Arnold I’ve been reading an advance copy of Empathy in Action, and while I don’t write
Leadership, Empathy, and Transforming the Customer Experience
August 15, 2022
Original Article by Valoir Incorporated Valoir’s State of Digital Transformation study published in Fall 2021 found that the biggest challenges
Understanding How CX Drives Good and Bad Profits
August 15, 2022
Original Article by Zeus Kerravala Customer experience (CX) has become the overwhelming top initiative for business leaders. CX is now
“Empathy in Action” offers a modern playbook for delivering customer experience (CX)
August 15, 2022
Original Article by Mila D’Antonio My path to a CX career started in 2001 at Peppers & Rogers Group. I
Empathy in Action: A Primer on Effecting Change
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Original Article by Jim Tincher Change management is a critical skill when leading company growth and responding to digital disruption.
Empathy Is Key To a Great Customer / Employee Experience
August 15, 2022
Original Article by By Stephen Leaden The term empathy is key to engaging any kind of Customer Experience (CX), Member
Why Listening is a Key to Empathy in Customer Experiences
August 15, 2022
Original Article by Ginger Conlon “Listening” to customers and employees today can be complex. It involves capturing not just what
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Empathy In Action: How to Deliver Great Customer Experiences at Scale
Dr. Natalie
Dr. Natalie’s applies her unique perspective on business, digital disruption and social media via her social media assessments and ROI calculators that help clients to develop social business strategies, tactical plans and real-world execution capabilities so that social media can be integrated into the business to increase the bottom line. She develops custom training programs for social business/media, leadership, employee motivation and organizational change.
Dr. Natalie’s four business books and many white papers are the subject of hundreds of articles in publications like USAToday, Adage, BusinessWeek, Fast Company, The New York Times, The Wall Street Journal, Peppers and Rogers 1-to-1 Magazine and CRM Magazine as well as national television and radio.
Former President of the Los Angeles Social Media Club, Dr. Natalie has held positions as a Forrester Analyst, Chief Strategist for a Weber Shandwick PR/Marketing Agency, management consultant at PWC and Hitachi and in management at Hughes Electronics, GM and GE.
Dr. Natalie also teaches Social Media, PR, Marketing and Leadership courses at USC and Pepperdine University.
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