by Dr. Natalie | Dec 9, 2022 | Dr. Natalie's Blog
We just got a note from our publisher — 10 awards and counting… for our book Empathy in Action Feeling extremely grateful… Here’s hoping 50 years from now… they will say this is one of the books that changed how companies treat customers and employees!! A girl...
by Dr. Natalie | Dec 9, 2022 | Dr. Natalie's Blog
Original Article DCX Podcast #9 Welcome to the DCX podcast, where I interview leaders in the customer experience base about how digital is changing the landscape and how you can leverage these changes for success in your business. Today I’m excited to be talking...
by Dr. Natalie | Oct 31, 2022 | Dr. Natalie's Blog
Dr. Natalie Petouhouff, joins our host, Diane Helbig, to share 4 key ways to keep and retain employees and customers towards greater growth of business during The Great Reshuffle. Each episode of this podcast provides insights and education around topics that are...
by Dr. Natalie | Aug 31, 2022 | Dr. Natalie's Blog
Original Article on Literary Hub Hosted by Andrew Keen, Keen On features conversations with some of the world’s leading thinkers and writers about the economic, political, and technological issues being discussed in the news, right now. In this episode, Andrew is...
by Dr. Natalie | Aug 31, 2022 | Dr. Natalie's Blog
In this episode, Natalie spoke about the need for empathy today and the shift we need to make from focusing on company-centric business strategies to creating employee and customer-centric experiences. She also discussed the importance of customer feedback and how...
