by Dr. Natalie | Aug 31, 2022 | Dr. Natalie's Blog
Original Article on Literary Hub Hosted by Andrew Keen, Keen On features conversations with some of the world’s leading thinkers and writers about the economic, political, and technological issues being discussed in the news, right now. In this episode, Andrew is...
by Dr. Natalie | Aug 31, 2022 | Dr. Natalie's Blog
In this episode, Natalie spoke about the need for empathy today and the shift we need to make from focusing on company-centric business strategies to creating employee and customer-centric experiences. She also discussed the importance of customer feedback and how...
by Dr. Natalie | Aug 31, 2022 | Dr. Natalie's Blog
Empathy is a conscious act. It’s a commitment you make to understand a person in the context of their own life and experiences and then to treat them accordingly. After an empathetic interaction, the recipient feels heard, understood, and respected. But it’s been...
by Dr. Natalie | Aug 31, 2022 | Dr. Natalie's Blog
Original Article on Customer Bliss In a recent Linkedin Live conversation, I spoke with Natalie Petouhoff, a senior customer experience strategist and business consultant at Genesys. Her previous experience includes work with brands including Salesforce, Hulu,...
by Dr. Natalie | Aug 15, 2022 | Dr. Natalie's Blog
Original Article by Jon Arnold I’ve been reading an advance copy of Empathy in Action, and while I don’t write book reviews as a matter of course, I view this as a creative form of thought leadership about what customer service needs to look like in 2022. Just to be...
by Dr. Natalie | Aug 15, 2022 | Dr. Natalie's Blog
Original Article by Valoir Incorporated Valoir’s State of Digital Transformation study published in Fall 2021 found that the biggest challenges for successful digital transformation were not budgets or resources, but departmental politics and lack of executive...
