by Dr. Natalie | May 4, 2022 | Dr. Natalie's Blog
EPISODE SUMMARY: In this episode, Natalie spoke about the need for empathy today and the shift we need to make from focusing on company-centric business strategies to creating employee and customer-centric experiences. She also discussed the importance of customer...
by Dr. Natalie | Mar 2, 2022 | Dr. Natalie's Blog
EPISODE SUMMARY Dumb chatbots, automated scripts, poor employee interactions, and wasted time frustrate employees and drive away customers. All too often, technology becomes a barrier to real human connection and profitable...
by Dr. Natalie | Feb 21, 2022 | Dr. Natalie's Blog
ORIGINAL ARTICLE ON KIRKUS REVIEWS Technology executives call for a new way of doing business that reframes success in terms of providing positive experiences. In this debut business book, Bates, the chairman and CEO of software company Genesys, and Petouhoff, a...
by Dr. Natalie | Feb 6, 2022 | Dr. Natalie's Blog
Original Article by Arianna Huffington, Founder & CEO at Thrive Global “What would a better, more empathetic reality look like? How would our industries improve if people truly felt they were being treated with compassion and empathy throughout their customer...
by Dr. Natalie | Jan 13, 2022 | Dr. Natalie's Blog
George Orwell. Now there’s an interesting character. I have always admired him, but not for the reasons you might think. They say empathy is about “stepping into other people’s shoes”. To write Down and Out in Paris and London, Orwell dressed up in shabby shoes and a...
by Dr. Natalie | Jan 12, 2022 | Dr. Natalie's Blog
Original Article Published on Martech.org by Kim Davis “You have two assets without which you cannot have a business – customers and employees,” said Natalie Petouhoff. “Yet they’re not on the balance sheet and we don’t design experiences to maximize their potential.”...
