by Dr. Natalie | Sep 17, 2018 | Agent-assisted service, AHT, Contact Center metrics, Contact Centers, CSAT, Customer Experience, Customer Field Service, Customer Lifetime Value, Customer Service, Customer Service Agents, CX, Digital Disruption, digital transformation, Disruption, Dr. Natalie's Blog, dreamforce, Innovation, Leadership, ROI Of Customer Experience, ROI of Customer Service, Self-Service, transformation
by Dr. Natalie | Sep 12, 2017 | CEO, CFO, Chief Revenue Officer, CIO, CMO, CRM, Crossing the Chasm, CTO, Culture Change, Customer Experience, CX, Digital Business Platform, Digital Disruption, digital transformation, Disruption, diverse prespectives, Dr. Natalie's Blog, FailFast, Innovation, Leadership, transformation
Whether you are a CEO, a CIO, a CTO, a CMO or the head of Customer Experience, Customer Service or Digital Transformation, you know software can be an amazing invention. It can be part of the key to digitally transforming your businesses in so many ways. In fact,...
