by Dr. Natalie | Jun 27, 2022 | Dr. Natalie's Blog
In today’s episode, Ebony Haywood chats with Dr. Natalie Petrouhoff, author of: “Empathy In Action”. Ebony Haywood is a writer, teacher, and energy healer who helps people unblock their creative flow and generate solutions for their personal and...
by Dr. Natalie | Jun 27, 2022 | Dr. Natalie's Blog
Original Article published on Lit Hub Hosted by Andrew Keen, Keen On features conversations with some of the world’s leading thinkers and writers about the economic, political, and technological issues being discussed in the news, right now. In this episode, Andrew is...
by Dr. Natalie | Jun 7, 2022 | Dr. Natalie's Blog
Original Article by Omdia The recently published book provides see authors Tony Bates and Dr. Natalie Petouhoff of Genesys provide guidance for delivering empathetic customer experiences at scale and the requirements necessary to shift from a business-centric to a...
by Dr. Natalie | Jun 1, 2022 | Dr. Natalie's Blog
I know that sounds grandiose. But as Tony Bates and I were doing research for our book, Empathy in ActionTM, back in 2019, before empathy became a buzzword, we came to some interesting conclusions. As we started collaborating, our inquiry began with examining why...
by Dr. Natalie | May 4, 2022 | Dr. Natalie's Blog
EPISODE SUMMARY: In this episode, Natalie spoke about the need for empathy today and the shift we need to make from focusing on company-centric business strategies to creating employee and customer-centric experiences. She also discussed the importance of customer...
