Calling #ServiceTrailblazers For Dreamforce 2018!

Dreamforce 2018 is here! And there’s so much to do and see! To get the most out of the week I’ve put together some notes for #ServiceTrailblazers! Reserve your seat and put these sessions on your calendar! They span the world of customer service and are curated for anyone wanting to learn more about customer service and becoming a #ServiceTrailblazer! If you are Tweeting or want to follow what’s happening please join in the fun, share the info so everyone is included! The hashtags/handles are: #DF18 and #ServiceTrailblazers and @ServiceCloud @Dreamforce!

Have colleagues not attending DF? Watch sessions from your desk:

Want to know how to get the ROI out of Dreamforce? This is an insider’s view on how two of our #ServiceTrailblazer customers (who attended Dreamforce ‘17) made the most of their experience and got the maximum return on their investment! Here’s the link to the on-demand webinar: You’ll hear how these customers”

  • Plan with their team before Dreamforce
  • Collaborate at Dreamforce
  • And bring the “best of Dreamforce” back to their teams!

The Service Cloud Keynote: Thursday, September 27th! Arrive at 10:30 AM. Starts at 11:00 AM in Moscone North, Hall D – Add this to your agenda builder to make sure it’s on your calendar!

And to help you get around, here’s a map to the overall Service Cloud Campus at Dreamforce:

Here’s the scoop for #ServiceTrailblazers that want to Learn & Network at Dreamforce:

  • Service Lodge in the Marriott Marquis, Golden Gate Ballroom. There you will find Demo booths, Workshops, Networking, Partner booths…
  • Service Campground in Moscone South, Expo Floor. There you will find Salesforce Product and Partner Demo Booths…
  • Field Service Lightning Station in the Marriott Marquis, Foothill Ballroom C. There you will find Field Service Demos, Workshops, Networking…
  • Trailhead in Moscone West, Ground Floor. There you will find more information on Trailhead Badges, Workshops, Networking, Certifications…

And here’s how you find the Customer Service Sessions at Dreamforce:

Want some Dreamforce sessions especially design to build your career in Customer Service? Here you go!

Tuesday 9/25

  • Create Amazing Brand Advocates– Tues 9/25 10:30 AM @Nielsen says 88% of consumers trust in word-of-mouth recommendations from people they know. Learn how to build your advocates!
  • Wondering how to move your Customer Service career forward? Tues 9/25 11:30 AM Come hear from a Field Service Expert!
  • Drive Service Transformation w Lightning & Digital Channels (Workshop) -Tues 9/25 1 PM Best practices on rolling out Lightning & increasing digital channel adoption
  • Hiring & Training Customer Service Super-Agents T 9/25 2 PM This session is about building a SuperBadge for Amazing #CustServ Agents & developing new career paths for the future

Wednesday 9/26

  • Don’t miss the Field Service Lightning Keynote: Transform Field Service for the New Mobile Workforce. Add it to your Dreamforce agenda! Featuring Customer speakers from IDEXX and National Grid Join us to learn how you can empower your field service employees, revolutionize the on-site customer service experience, and accelerate your end-to-end service operation  Wednesday, September 26, 2:00 PM – 2:40 PM  Marriott Marquis, Yerba Buena Salon

  • Build Your Brand as a #CustServ Trailblazer Session Wed 9/26 8 AM Learn tips, tricks and best practices on building your own
  • The Path to Career Success in Field Service – A Trailblazer Story Wed 9/26 11:30 AM #ServiceTrailblazers @Dreamforce Session #ContactCenter #CX @ServiceCloud
  • BAM! Be A Multiplier Workshop: How to multiply learning events in your community & empower people to skill up for the jobs of the future! #ServiceTrailblazers @Dreamforce Session #custserv #CX #contactcenter @ServiceCloud
  • How to Use Trailhead to Skill Up Customer Service Managers and Super-Agents Wed 9/26 3:45 PM #ServiceTrailblazers @Dreamforce Session #custserv #CX #contactcenter @ServiceCloud
  • How to Start an Online Be-A-Multiplier (BAM) Program for Your Community Wed 9/26 4 PM #ServiceTrailblazers @Dreamforce Session #custserv #CX #contactcenter @ServiceCloud

Thursday 9/27

  • Camping World’s Road to Making Learning Fun with myTrailhead Th 9/27 8 AM #ServiceTrailblazers @Dreamforce Session #custserv #CX #contactcenter @ServiceCloud
  • @ServiceCloud Keynote Th 9/27 11 AM #ServiceTrailblazers @Dreamforce Session #custserv #CX #contactcenter Here the latest new trends, technology and how companies are implementing!
  • The Path to Career Success in #CustServ Be inspired by #Trailblazers that made a shift to transform their own careers #CX #contact-center #ServiceTrailblazers @Dreamforce
  • Prepare Your Workforce to Meet the New Expectations of Your Connected Customer 9/27 TH 3PM #CustServ #ServiceTrailblazers @Dreamforce Session #CX #ContactCenter
  • Meet BAM (Be A Multiplier) Hear the Trailblazers starting community movements! 9/27 TH 5 PM #CustServ #ServiceTrailblazers @Dreamforce Session #CX #ContactCenter

Friday 9/28

  • Einstein Bots: How to Get Started in 3 Easy Steps 10 AM Fri 9/28 Fri #CustServ #ServiceTrailblazers @Dreamforce Session #CX #ContactCenter
  • Set Up a @ServiceCloud Lightning #ContactCenter in 6 Weeks Fri 11 AM #CustServ #ServiceTrailblazers @Dreamforce Session #CX #ContactCenter

And just for fun…

  1. Customize your Facebook and Twitter profile picture with a fun DF18 overlay and add a Dreamforce cover to your LinkedIn profile
  2. Express yourself with Dreamoji! Download for iOS:

Last but probably the most important… the #ServiceTrailblazers Community: Please join us in the #ServiceTrailblazers Community  — before, during and especially after Dreamforce! You are the key to making it a community, so please join us!’t wait to connect with you at#DF18

@DrNatalie – @ServiceCloud, Customer Service Innovation





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