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Creating An ROI For Human Capital And Organizational Change Projects: Part 2

Creating An ROI For Human Capital And Organizational Change Projects: Part 2

TweetI was working at a company and asked to do several things. First was to recruit 100 engineers. That may not seem like a lot, but for every 100 people, we interviewed we had 1 person accept. So it took interviewing 1000 people to obtain 100 engineers. Part of that...
ROI of Human Capital and Organizational Change Management: My Personal Story

ROI of Human Capital and Organizational Change Management: My Personal Story

TweetI was working for a company that had found themselves in a situation where they had poor morale. Raises were few, partially because of the economy and as a result, people were working very hard and not feeling appreciated. HR came to me to ask what to do. As an...
Avoiding the Failure Chasm: Gaining The Most Value Possible From Digital Transformation

Avoiding the Failure Chasm: Gaining The Most Value Possible From Digital Transformation

TweetWhether you are a CEO, a CIO, a CTO, a CMO or the head of Customer Experience, Customer Service or Digital Transformation, you know software can be an amazing invention. It can be part of the key to digitally transforming your businesses in so many ways. In fact,...
What’s the Number One Number Thing Today’s CEO’s Must Do? Do the OODA Loop Faster and More Innovatively

What’s the Number One Number Thing Today’s CEO’s Must Do? Do the OODA Loop Faster and More Innovatively

TweetWhat’s the Newest Requirement for a CEO? Do the OODA Loop Faster and Better! You would think it would to generate revenue, profits and reduce costs. Think again. It’s all about iterating and pivoting like a start-up. And who better than a former...
Digital Disruption is Gonna Get You Unless You Prepare Your Brand Now

Digital Disruption is Gonna Get You Unless You Prepare Your Brand Now

TweetDisruption surrounds the marketplace. As companies face disruption in their industry, the race to stay ahead of or beat the competition is quickening. Software is one of the ways companies competitively automate, manage and analyze business processes, data and...
Constellation ShortList™ for Customer Experience (CX) Services: Global

Constellation ShortList™ for Customer Experience (CX) Services: Global

TweetThe Customer Experience (CX) Services Global List acknowledges leaders in driving customer experience excellence in organizations. The Constellation ShortList presents vendors in different categories of the market relevant to early adopters. In addition, products...

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