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What’s the Number One Number Thing Today’s CEO’s Must Do? Do the OODA Loop Faster and More Innovatively

What’s the Number One Number Thing Today’s CEO’s Must Do? Do the OODA Loop Faster and More Innovatively

TweetWhat’s the Newest Requirement for a CEO? Do the OODA Loop Faster and Better! You would think it would to generate revenue, profits and reduce costs. Think again. It’s all about iterating and pivoting like a start-up. And who better than a former...
Genesys & Interactive Intelligence Acquisition Is Complete

Genesys & Interactive Intelligence Acquisition Is Complete

TweetGenesys has completed the acquisition of Interactive Intelligence. Why acquire Interactive Intelligence? The idea is that the addition of Interactive Intelligence will enable Genesys to accelerate its mission of powering the best customer experiences in more...
Constellation ShortList™ for Field Service Management

Constellation ShortList™ for Field Service Management

TweetConstellation has announced the Constellation ShortList vendors in Field Service Management which provides the best capabilities to help employees serve customers. Field customer service occurs when resources or services are deployed onsite at a client. Field...
Constellation ShortList™ for Customer Experience (CX) Services: Global

Constellation ShortList™ for Customer Experience (CX) Services: Global

TweetThe Customer Experience (CX) Services Global List acknowledges leaders in driving customer experience excellence in organizations. The Constellation ShortList presents vendors in different categories of the market relevant to early adopters. In addition, products...
Constellation ShortList™ for Digital Performance Management

Constellation ShortList™ for Digital Performance Management

TweetDigital Performance Management provides companies with the analytics to determine if their customer experience is optimized. The Constellation ShortList presents vendors in different categories of the market relevant to early adopters. In addition, products...

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