Select Page
Doing Something Really Interesting in IOT Customer Experience or Cloud Customer Service? Apply for a SuperNova Award!

Doing Something Really Interesting in IOT Customer Experience or Cloud Customer Service? Apply for a SuperNova Award!

TweetThe SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies. This is the sixth year of the Constellation SuperNova Awards. Are you using IoT to create great, new customer experiences. Has the...
Bluenose: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

Bluenose: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

TweetIn the next part of my series, I’d like to feature Bluenose. Bluenose Analytics offers a customer success platform that allows SaaS businesses to manage customers with complete visibility, a robust early warning system, and built-in playbooks. Bluenose’s...
Delivering Superb Customer Experience Management Across the Web, Mobile and Commerce

Delivering Superb Customer Experience Management Across the Web, Mobile and Commerce

TweetIn this research, we look at trends to take ordinary experiences and deliver superb experiences that keep brand promises by delivering superb customer experience management across the web, mobile and commerce. Clients should use this document as a source for...
Delivering Superb Customer Experience Management Across the Web, Mobile and Commerce

Webinar About Best Practices: Customer Experience Management, Technology, Roles and Strategy

TweetIs your brand following any of these best practices for customer experience management? Find out more at this webinar on 6 steps to superb customer experience management and here’s the research paper on best practices in customer experience management,...
Teradata Influencer Summit Highlights

Teradata Influencer Summit Highlights

TweetHerman Wimmer, Co-President kicks off the event. Herman says that the guiding priorities of Teradata are: Key Principle #1: Analytic ecosystem: Teradata, DB, UDA, Real-time, Fabric Architecture Key Principle #2: Big Data Technologies: Aster, Hadoop, Big Data...
Real-time, In-Journey Customer Experience Mapping Provides The Right-time, Real-time Engagement

Real-time, In-Journey Customer Experience Mapping Provides The Right-time, Real-time Engagement

TweetIn-Journey, Real-time Customer Journey Mapping Lots of clients ask, “How can I improve my customer experience to gain and retain loyal customers?” Some brands are operating on old legacy systems and are having a difficult time being able to...

Pin It on Pinterest