by Dr. Natalie | Mar 11, 2016 | Big Data, Chief Revenue Officer, CIO, Cloud Computing, CMO, Content Marketing, Crossing the Chasm, Customer Experience, Digital Disruption, digital transformation, Dr. Natalie's Blog, ecommerce, Innovation, Internet, Internet of Analytics, Leadership, Marketing Optimization, The Cloud
Capgemini Is Helping Clients to Migrate Application on AWS. Capgemini announced that it is dedicating more global resources to help enterprise customers build and migrate applications on Amazon Web Services (AWS). As part of its extended cloud services program, which...
by Dr. Natalie | Mar 10, 2016 | Chief Revenue Officer, CIO, CMO, Content Marketing, Customer Experience, Customer Service, Customer Service Agents, Digital Disruption, Digital Marketing, digital transformation, Dr. Natalie's Blog, Innovation, Internet, Leadership, Marketing Automation, Marketing Optimization, Marketing Software, Organizational Change Management, ROI of Contact Centers, ROI of Customer Care, ROI Of Customer Experience, ROI of Customer Service, ROI of Marketing Analytics, ROI of Social Media, Technology
New Call Tracking For Digital Marketing – Well if you thought the only people who cared about phone calls to brand were people in the contact center, then you may be surprised by DialogTech’s new solution. Actually its not that surprising me –...
by Dr. Natalie | Mar 6, 2016 | Analytics of Everything, Artificial Intelligence, Big Data, CEO, Chief Revenue Officer, CIO, Content Marketing, Crossing the Chasm, Customer Experience, Customer Service, Customer Success Management, Digital Marketing, digital transformation, Dr. Natalie's Blog, Innovation, Internet
What’s the Partnership Between Capgemini And Celaton Mean to Your Company? Capgemini, consulting, technology and outsourcing services, has announced a new global collaboration with Celaton, a specialist Artificial Intelligence (AI) company, to license and use...
by Dr. Natalie | Mar 5, 2016 | Analytics of Everything, CEO, Chief Revenue Officer, Customer Experience, Customer Service, Customer Service Agents, Customer Success Management, digital transformation, Dr. Natalie's Blog
What Does This Announcement Mean To Your Company? NICE Systems (NASDAQ: NICE) announced the release of a new version of its Sales Performance Management (SPM) solution geared for large sales organizations with substantial transactions and complex incentive...
by Dr. Natalie | Feb 24, 2016 | Analytics of Everything, Artificial Intelligence, Big Data, CEO, Chief Revenue Officer, CIO, Cloud Computing, CMO, Conferences, Crossing the Chasm, Customer Experience, Customer Service, Digital Disruption, Digital Marketing, digital transformation, Dr. Natalie's Blog, ecommerce, Innovation, Internet of Analytics, Internet of Things, IOT, Leadership, Machine Learning, Marketing Optimization, Mobile Apps, Mobile Commerce, Organizational Change Management, ROI Of Customer Experience, ROI of Marketing Analytics, Social Commerce
What’s Happening in the World of Shopping and Customer Experiences? At the National Retail Federation Annual Convention in New York City, Microsoft made announcements with GameStop, Hardee’s, TGI Fridays, Panasonic, HP and FreedomPay, and NCR on efforts to...
