by Dr. Natalie | Feb 23, 2016 | Analytics of Everything, Big Data, CEO, Chief Revenue Officer, CIO, CMO, Crossing the Chasm, Customer Experience, Digital Disruption, Digital Marketing, digital transformation, Dr. Natalie's Blog, Innovation, Internet of Analytics, Internet of Things, IOT, Leadership, Marketing Optimization, Organizational Change Management
Capgemini Turns Up the Heat: Based in New York City and London, Fahrenheit 212 will contribute its specialized capabilities for innovation strategy and consumer-centric design to the broader offerings of Capgemini Consulting. The move opens growth opportunities for...
by Dr. Natalie | Feb 22, 2016 | Analytics of Everything, Big Data, CEO, Chief Revenue Officer, CIO, Cloud Computing, Crossing the Chasm, Customer Experience, Customer Service, Digital Disruption, Digital Marketing, digital transformation, Dr. Natalie's Blog, Innovation, Internet of Analytics, Internet of Things, IOT, Leadership, Organizational Change Management, privacy, ROI Of Customer Experience
Is IoT Relevant to Today’s Companies? Today’s enterprises span a spectrum of engagement when it comes to the Internet of Things (IoT). Some are beginning an exploration around IoT, some are actively implementing new capabilities to build for the future and some...
by Dr. Natalie | Feb 22, 2016 | Analytics of Everything, Big Data, CEO, Chief Revenue Officer, Cloud Computing, Crossing the Chasm, Customer Experience, Customer Service, Digital Disruption, digital transformation, Dr. Natalie's Blog, Internet, Internet of Analytics, Internet of Things, IOT, Leadership, Organizational Change Management
What is the Internet of Things (IoT)? The Internet of Things (IoT) is a hot topic these days. Unlike many overhyped technology visions over the years, IoT has the underpinnings today to start happening throughout the developed world. Sensors everywhere. Ubiquitous...
by Dr. Natalie | Feb 9, 2016 | Crossing the Chasm, Customer Experience, Customer Service, Digital Disruption, Dr. Natalie's Blog, Online Communities, Organizational Change Management, Owned Communities, peer-to-peer communities, Social Innovation
Jive Software, Inc. announced the latest release of its industry-leading internal and external community solutions, including a bold and beautiful redesign of its entire product portfolio. Additional features like peer-to-peer recognition, enhanced SEO, global...
by Dr. Natalie | Sep 1, 2015 | B2B Customer Success Management, Content Marketing, Customer Experience, Customer Service, Customer Success Management, Dr. Natalie's Blog, ROI of Social Media, Social CRM
In the next part of my series, I’d like to feature Bluenose. Bluenose Analytics offers a customer success platform that allows SaaS businesses to manage customers with complete visibility, a robust early warning system, and built-in playbooks. Bluenose’s...
