by Dr. Natalie | Dec 8, 2016 | Customer Experience, Customer Service, Customer Service Agents
The internet has made it possible for businesses to sell to anyone, anywhere in the world – yet at the same time, the internet has shifted power to consumers as they can get information on any product or service from multiple vendors and compare prices. In order to...
by Dr. Natalie | Jun 15, 2016 | CMO, Marketing Optimization, Social PR, Marketing and Advertising
Benjamin Franklin said that failing to prepare is preparing to fail. This is especially true when business planning. A business plan will be the road map that you follow as you create and grow your business. Central to the plan is the operational information that will...
by Dr. Natalie | Apr 7, 2016 | Customer Experience, Customer Service, Dr. Natalie's Blog, Technology
Starting something new is exhilarating, daring and, at times, even daunting. People who create know this. Having an idea isn’t the hardest part. Getting that idea off the ground is – building adoption, clarifying value, then scaling that idea to realize its full...
by Dr. Natalie | Apr 7, 2016 | Customer Experience, Internet of Things, IOT, Technology
How Does IOT and Customer Behaviors Affect The Insurance Technology Companies? The World Insurance Report 2016 (WIR), released by Capgemini, identifies multiple threats pushing the insurance industry toward massive disruption. The continued evolution of the Internet...
by Dr. Natalie | Apr 7, 2016 | Customer Experience, Customer Service, Customer Success Management, In the News
Customer experience management is a top priority for many enterprises, particularly as we look beyond 2016 to the competitive landscape. Today, customer experience heavily influences customer retention, customer loyalty, and customer advocacy – all desirable outcomes...