by Dr. Natalie | May 21, 2015 | CEO, CFO, Chief Revenue Officer, CIO, CMO, Content Marketing, Customer Experience, Customer Service, Customer Success Management, Digital Disruption, Dr. Natalie's Blog, Leadership, Marketing Optimization, Organizational Change Management, Social Innovation, Webinars
As digital business is emerging, it’s disrupting business. What does that mean? It means that how you do business must change. And it’s not just adding a Twitter feed or creating a Facebook page. It’s much more than that. It really means that you...
by Dr. Natalie | Feb 26, 2014 | Dr. Natalie's Blog, Leadership, Organizational Change Management, Social Media Compliance, Social Media Monitoring, Social PR, Marketing and Advertising, Software and Vendor Posts, Webinars
HootSuite Managed Security & Compliance Services educate and empower enterprises to protect their brand and reputation To help enterprises protect their brands as they scale social media across their organization, HootSuite has announced the launch of its Managed...
by Dr. Natalie | Jul 9, 2013 | Customer Experience, Dr. Natalie's Blog, Webinars
Space is limited. Reserve your Webinar seat now at: https://www4.gotomeeting.com/register/267308527 Date: Thursday, August 15, 2013 Time: 12:00 PM – 1:00 PM EDT Most companies started out in social media with a very tactical approach. They created a twitter...
by Dr. Natalie | Feb 27, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog, ROI of Social Media, Webinars
Calling all support and marketing professionals! Want to learn how you can reduce support costs, while improving customer acquisition and retention? www.GetSatisfaction.com VP of Product Marketing, Scott Hirsch, interviewed yours truly about how you can leverage...
by Dr. Natalie | Feb 15, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog, ROI of Social Media, Webinars
Customer Service Professionals need to understand how the customer experience impacts the bottomline. Agents are the frontline for most companies and this research study found that agents with better technology provide better customer experiences. According to a...
by Dr. Natalie | Jan 26, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog, Webinars
Customer Service and Customer Experience, especially in the age of Social Media is one of the most important capabilities a company can develop. But the ability to provide great customer experiences isn’t new. But thanks to social media your customers are now more...
