by Dr. Natalie | May 21, 2015 | CEO, Chief Revenue Officer, CMO, Conferences, Content Marketing, Customer Experience, Customer Service, Digital Marketing, Dr. Natalie's Blog, Marketing Automation, Marketing Optimization, Marketing Software, Online Communities, Organizational Change Management
Customer Service is Where the Rubber Meets the Road Henry Ford, an innovator in personal transportation said, “A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.” Nearly a century later, the...
by Dr. Natalie | May 21, 2015 | B2B Customer Success Management, Chief Revenue Officer, CMO, Conferences, Customer Experience, Customer Service, Customer Success Management, Digital Marketing, Dr. Natalie's Blog, Online Communities, Organizational Change Management
Social Customer Care Social Customer Care, simply put, has become an expectation amongst consumers. Social Customer Care is one of the most important aspects of the customer experience. Telling your community that you’re accessible on social channels delivers a...
by Dr. Natalie | Mar 5, 2015 | Big Data, CEO, CFO, Chief Revenue Officer, CIO, CMO, Content Marketing, Customer Experience, Customer Service, Customer Service Agents, Customer Success Management, Digital Marketing, Dr. Natalie's Blog, Leadership, Marketing Automation, Marketing Optimization, Marketing Software, Online Communities, Organizational Change Management, Owned Communities, ROI of Social Media, Social Business and Social Media Case Studies
Over the years I’ve covered Marketing, Sales, Customer Service and Support, Customer Success Management – all of which end up providing the brand or company the ability to deliver on a promise and make good on that promise or somewhere along that customer...
by Dr. Natalie | Jun 2, 2014 | Customer Experience, Customer Service, Dr. Natalie's Blog
Microsoft Dynamics announced new capabilities in marketing, customer care and social listening are now globally available as part of the Microsoft Dynamics CRM spring wave of updates in 54 markets and 42 languages. MY POV: What this means to you is that this new...
by Dr. Natalie | May 22, 2014 | Big Data, CMO, Customer Experience, Customer Service, Dr. Natalie's Blog, Social Analytics, Social Media Monitoring, Social PR, Marketing and Advertising
Crimson Hexagon, is a provider of software for social intelligence is announcing a new app integration with HootSuite, a social relationship platform. The new integration powers social engagement for enterprises, allowing customers to gain valuable business insights...
