Calling #ServiceTrailblazers For Dreamforce 2018!

Calling #ServiceTrailblazers For Dreamforce 2018!

TweetDreamforce 2018 is here! And there’s so much to do and see! To get the most out of the week I’ve put together some notes for #ServiceTrailblazers! Reserve your seat and put these sessions on your calendar! They span the world of customer service and...
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Creating An ROI For Human Capital And Organizational Change Projects: Part 2

Creating An ROI For Human Capital And Organizational Change Projects: Part 2

TweetI was working at a company and asked to do several things. First was to recruit 100 engineers. That may not seem like a lot, but for every 100 people, we interviewed we had 1 person accept. So it took interviewing 1000 people to obtain 100 engineers. Part of that...
ROI of Human Capital and Organizational Change Management: My Personal Story

ROI of Human Capital and Organizational Change Management: My Personal Story

TweetI was working for a company that had found themselves in a situation where they had poor morale. Raises were few, partially because of the economy and as a result, people were working very hard and not feeling appreciated. HR came to me to ask what to do. As an...

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