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The Smart Home Race: Who Will Win?

The Smart Home Race: Who Will Win?

Here are three main smart home contenders: Apple’s HomeKit Amazon’s Echo, Tap and Dot and Google’s Home. The main issues? Consumer confusion, which adoption follows. There is, unfortunately, technological fragmentation within the connected home ecosystem....
Constellation ShortList™ Customer Service and Contact Center Software

Constellation ShortList™ Customer Service and Contact Center Software

Constellation Research is launching a new program, and I’m happy to share that the vendors that have been listed on the Constellation ShortList™ for Customer Service and Contact Center Software. The program offers buyers of technology a list of offerings to consider...
One Big Step for Commerce, One Giant Step for Salesforce

One Big Step for Commerce, One Giant Step for Salesforce

Salesforce’s $2.8 billion acquisition of Demandware will serve as the company’s Commerce Cloud. Demandware and Salesforce have a series of joint customers. This acquisition will enable more e-commerce for Salesforce along with Salesforce’s customer...
From the Field: Salesforce Unveils Marketing Cloud Lightening

From the Field: Salesforce Unveils Marketing Cloud Lightening

Customer Service is the New Marketing. As the lines between sales, service and marketing continue to blur, marketers are taking a leadership role in delivering a unified customer experience. Salesforce conducted a recent survey report, reporting that the majority of...