You can make or break your business’s future by how well, or how poorly, you treat your clients. But you have a lot on your plate, too—even more as you manage the endless technology needs that seem to be developing overnight.
That’s why artificial intelligence (AI) aspects of customer service are so crucial to how well (or how badly) we do business in the future. You may not even realize how many of these AI elements are already in place in your interaction with companies—and that number is only going to increase.
Right now, about 2 out of 5 enterprises in the United States are already using AI in some form; that number is going to grow to about 3 out of 5 just this year alone. The human touch still matters, but the bots are already here. What does that mean for you and your business? This graphic explains it.
Infographic source: https://www.salesforce.com/hub/service/how-ai-changed-customer-service/
AUTHOR:
Amanda DiSilvestro gives small business and entrepreneurs SEO advice ranging from keyword research to recovering from Google Algorithm updates and changes. She writes for the nationally recognized SEO Company HigherVisibility that offers online marketing services to a wide range of companies across the country.