by Dr. Natalie | Feb 24, 2017 | Customer Experience, Customer Service, CX, Digital Marketing, Facebook, Internet, Social Networks, Social PR, Marketing and Advertising
TweetThere is no question that social media has earned its spot in every business’ digital marketing strategy. The rise of social platforms such as Facebook, Twitter, Instagram and LinkedIn have forever shaped the way users express themselves online. Nowadays, almost...
by Dr. Natalie | Feb 6, 2017 | Amazon, Artificial Intelligence, Computer vision, Dr. Natalie's Blog, Facebook, Innovation, Machine Learning
TweetThe term artificial intelligence was coined 60 year ago. But now its starting to deliver. Lumos’s computer vision platform was initially used to improve the experience for visually impaired members of the Facebook community. Lumos is now powering image...
by Dr. Natalie | Jan 6, 2017 | Big Data, Chief Revenue Officer, Customer Experience, Digital Marketing, Dr. Natalie's Blog, Facebook, Mobile Apps, Mobile Commerce, ROI of Marketing Analytics, ROI of Social Media, Social Selling, storytelling, Video Ads
TweetWith the variety of common products available, often customers want to learn how a product or service works before purchasing. With more and more buyers using mobile devices to shop, 4 out of 5 shoppers say a video showing how a product or service works is...
by Dr. Natalie | Jan 2, 2017 | Customer Experience, Customer Service, Customer Success Management, CX, Technology
TweetIn a time where the world is more connected through technology and social media, providing excellent customer service is crucial. The reputation of your business is built on its effectiveness, including the customer experience. Exceeding customer expectations...
by Dr. Natalie | Dec 26, 2016 | Digital Marketing, ecommerce
TweetThere are many e-commerce stores popping up right, left and center. The online market is like “Perfect Competition” described in economic studies; in perfect competition, there are no barriers toand exit and no single player can influence price. It is very easy...
