Digital Transformation Projects Have an 84% Chance of Failure; Are You Ready to Failure or Succeed?

Digital Transformation Projects Have an 84% Chance of Failure; Are You Ready to Failure or Succeed?

TweetWould You Invest If You Knew the Investment Had a High Likelihood of Failure? If I were to tell you that I had an investment opportunity for you and the probability of you making money was 16% or less, how likely would you be to invest in it? But if I told you...
Digital Disruption is Gonna Get You Unless You Prepare Your Brand Now

Digital Disruption is Gonna Get You Unless You Prepare Your Brand Now

TweetDisruption surrounds the marketplace. As companies face disruption in their industry, the race to stay ahead of or beat the competition is quickening. Software is one of the ways companies competitively automate, manage and analyze business processes, data and...
What’s a Key Part of a Digital Transformation? Digital Workflow

What’s a Key Part of a Digital Transformation? Digital Workflow

TweetAs companies take on digital transformation for real, they need to consider the people (their skills and backgrounds), the processes (has the brand made them digital or they still doing things on spreadsheets?) and the technology (to enable the company to be more...
Atlassian acquires Trello for $425M: Will It Remain Free?

Atlassian acquires Trello for $425M: Will It Remain Free?

TweetAs most acquisitions start out with the “ideal” that the product will remain pristine and nothing will change – it will be interesting to see if the acquisition of Trello by Atlassian will be the norm or the exception. From a business point of view Atlassian paid...
Where I am Speaking This Fall! Come Say Hello!

Where I am Speaking This Fall! Come Say Hello!

TweetIt’s a busy fall and I hope to see you all out there, whether in person or on a webinar. Here’s some of the places I will be: 1. Webinar: ROI of Social Customer Care Sept 6th @clarabridge http://bit.ly/2bvWzgJ #custserv #CX (Here’s the report:...

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