by Dr. Natalie | Mar 7, 2016 | Crossing the Chasm, Customer Experience, Digital Disruption, Digital Marketing, digital transformation, Dr. Natalie's Blog, email
Raymond Tomlinson is noted for establishing person-to-person email as we know it. He was the one that allowed people to send emails to users on other computers by choosing the @ symbol. He considered an obscure keyboard character — the @ symbol — to...
by Dr. Natalie | Mar 7, 2016 | Big Data, Customer Experience, Customer Service, Customer Success Management, Digital Disruption, Digital Marketing, digital transformation, Dr. Natalie's Blog, Internet, Marketing Optimization, Mobile Apps, Mobile Commerce, Organizational Change Management, Technology
What is the mission of Adobe? To change the world through digital experiences. The pace of change in how consumers engage with content is accelerating. So their mission is more relevant than it has ever been before. Consumers expect to connect with content...
by Dr. Natalie | Mar 3, 2016 | Analytics of Everything, CIO, Customer Experience, Customer Service, Customer Service Agents, Customer Success Management, Digital Disruption, digital transformation, Dr. Natalie's Blog, Innovation, Leadership, ROI of Contact Centers, ROI of Customer Care, ROI Of Customer Experience, ROI of Customer Service, Technology
Enterprise Connect 2016 is a leading conference and exhibition for enterprise communications and collaboration in North America. It is being held March 7-9th, 2016 in Orlando, Florida. Genesys, a market leader in omni-channel customer experience (CX) and contact...
by Dr. Natalie | Feb 28, 2016 | Analytics of Everything, Big Data, Crossing the Chasm, Customer Experience, Customer Service, Customer Service Agents, Digital Disruption, digital transformation, Dr. Natalie's Blog, Employee Collaboration Affects Customer Experience, In the News, Innovation, Leadership, Organizational Change Management, Performance Management, ROI of Contact Centers, ROI of Customer Care, ROI Of Customer Experience, ROI of Customer Service, Social Media Gaming and Gamification
Why is this announcement so important? Verint® Systems Inc. announced substantial enhancements to its Verint Workforce Optimization™ software designed to help contact center, back-office and branch operations better manage the performance of employees and...
by Dr. Natalie | Feb 26, 2016 | CEO, Chief Revenue Officer, CMO, Content Marketing, Crossing the Chasm, Customer Experience, Digital Disruption, Digital Marketing, digital transformation, Dr. Natalie's Blog, Internet of Analytics, Internet of Things, IOT, Leadership, Marketing Automation, Marketing Optimization, Marketing Software, Organizational Change Management, ROI of Marketing Analytics
What is Audience Studio? NBCUniversal wants to make it easier for advertisers to use data to target audiences more precisely across TV, digital and social media. The media company, owned by Comcast Corp. , is introducing a new division called Audience Studio, which is...
