Innovations in Performance Management: Verint’s Workforce Optimization

Innovations in Performance Management: Verint’s Workforce Optimization

Why is this announcement so important? Verint® Systems Inc.  announced substantial enhancements to its Verint Workforce Optimization™ software designed to help contact center, back-office and branch operations better manage the performance of employees and...
Is Reddit’s Controversy About the Content or the Digital Revenue Model?

Is Reddit’s Controversy About the Content or the Digital Revenue Model?

Reddit’s forums are famous for hosting some of the most vibrant and some of the most disturbing (my personal opinion) discussions on the Web. The New York Times article by Jason Henry stated, “Mr. Huffman reappeared last Friday as chief executive to pull off a...