by Dr. Natalie | Feb 14, 2023 | In the News
In this episode of The eCommerce Customer Experience Podcast, Dr. Natalie Petouhoff, Customer Experience of Software Sales, Sales Enablement, and Thought Leadership at Genesys, joins Chris Kellner, Global VP of Sales & Partnerships at DigitalGenius!
by Dr. Natalie | Apr 7, 2016 | Customer Experience, Customer Service, Customer Success Management, In the News
Customer experience management is a top priority for many enterprises, particularly as we look beyond 2016 to the competitive landscape. Today, customer experience heavily influences customer retention, customer loyalty, and customer advocacy – all desirable outcomes...
by Dr. Natalie | Feb 29, 2016 | Dr. Natalie's Blog, In the News, Internet, Technology, Women
What Does Gender Have to Do With Coding? When a group of computer science students decided to study the way that gender bias plays out in software development communities, they assumed that coders would be prejudiced against code written by women. After all, women...
by Dr. Natalie | Feb 28, 2016 | Analytics of Everything, Big Data, Crossing the Chasm, Customer Experience, Customer Service, Customer Service Agents, Digital Disruption, digital transformation, Dr. Natalie's Blog, Employee Collaboration Affects Customer Experience, In the News, Innovation, Leadership, Organizational Change Management, Performance Management, ROI of Contact Centers, ROI of Customer Care, ROI Of Customer Experience, ROI of Customer Service, Social Media Gaming and Gamification
Why is this announcement so important? Verint® Systems Inc. announced substantial enhancements to its Verint Workforce Optimization™ software designed to help contact center, back-office and branch operations better manage the performance of employees and...
by Dr. Natalie | Feb 23, 2016 | Customer Experience, Customer Service, Digital Marketing, In the News, Innovation
What Does Mobility Mean? To Microsoft mobility means the mobility of the person, not of any single device. People now want their technology experience to move with them, from place to place and device to device, at home, at work, and on the move. And this is also true...
by Dr. Natalie | Jul 18, 2015 | CMO, Content Marketing, Digital Disruption, Dr. Natalie's Blog, In the News, Leadership, Online Communities, Organizational Change Management, peer-to-peer communities
Reddit’s forums are famous for hosting some of the most vibrant and some of the most disturbing (my personal opinion) discussions on the Web. The New York Times article by Jason Henry stated, “Mr. Huffman reappeared last Friday as chief executive to pull off a...
