Is Organizational Change Management Just the “Fluffy Stuff” or Is There Real Business Value?

Is Organizational Change Management Just the “Fluffy Stuff” or Is There Real Business Value?

TweetIs OCM and CC Kumbaya? When I first lead organizational change management (OCM) and culture change (CC), it was at previous high tech company; a company made up of mainly engineers. When the topic was first announced as part of our integrated product developed...
Constellation ShortList™ for Digital Performance Management

Constellation ShortList™ for Digital Performance Management

TweetDigital Performance Management provides companies with the analytics to determine if their customer experience is optimized. The Constellation ShortList presents vendors in different categories of the market relevant to early adopters. In addition, products...
The Need for Customer Experience is Based on Science Not Myth

The Need for Customer Experience is Based on Science Not Myth

TweetThe need for customer experience to improve is not a myth. In fact, here’s why. Noted psychology researcher and writer Mihaly Csíkszentmihályi observed in 1998 that people who perform seamless, sequence-based activities on a regular basis are happier than people...
Dr. Natalie’s Research Agenda and Published Research

Dr. Natalie’s Research Agenda and Published Research

TweetIf you are wondering what I have been up to lately, I thought I would put all the research I have published  into one place. Here’s a list of Dr. Natalie’s completed and published research and soon to be published content! It ranges from IOT,...
Innovations in Performance Management: Verint’s Workforce Optimization

Innovations in Performance Management: Verint’s Workforce Optimization

TweetWhy is this announcement so important? Verint® Systems Inc.  announced substantial enhancements to its Verint Workforce Optimization™ software designed to help contact center, back-office and branch operations better manage the performance of employees and...

Pin It on Pinterest