by Dr. Natalie | Jan 23, 2018 | Internet
Security experts say ransomware looms as one of the top cybersecurity threats in 2018 — and for good reason. Last year, these incidents accelerated exponentially, with mobile ransomware attacks rising 250 percent during the first quarter of 2017 compared to quarter...
by Dr. Natalie | Jan 23, 2018 | Alexa, Amazon, Amazon Go Store, Amazon Prime, Artificial Intelligence, Cloud Computing, commerce, Customer Experience, CX, Digital Disruption, digital transformation, Disruption, Dr. Natalie's Blog, Experimentation, Innovation, Internet of Things, IOT, Machine Learning, Mobile Apps, Mobile Commerce, Saturday Nite Live, Start-Ups, Technology, The Future of Work
What if a store had no cashiers or cash registers? What if at the entrance, there were turnstiles and you had to scan your smartphone upon entering the store? What if you didn’t need cash, credit cards or checks? That’s what the new Amazon Go stores are...
by Dr. Natalie | Jan 22, 2018 | Exponential Change, Fourth Industrial Revolution, Klaus Schwab, WEF, World Economic Forum
The World Economic Forum is best known for its Annual Meeting in Davos-Klosters. What is it about? The 48th World Economic Forum Annual Meeting aims to rededicate leaders from all walks of life to developing a shared narrative to improve the state of the world. It is...
by Dr. Natalie | Jan 22, 2018 | CEO, CFO, Chief Revenue Officer, CIO, Crossing the Chasm, Customer Experience, CX, Dr. Natalie's Blog, Human Capital, Leadership, Organizational Change Management, ROI of Organizational Change Management
I was working at a company and asked to do several things. First was to recruit 100 engineers. That may not seem like a lot, but for every 100 people, we interviewed we had 1 person accept. So it took interviewing 1000 people to obtain 100 engineers. Part of that was...
by Dr. Natalie | Jan 18, 2018 | Presentation Slides
1. Top Analysts Covering the Customer Experience for 2018 Sponsored by: Call-Back Solutions for the Call Center Learn More at www.fonolo.com 2. “These analysts are able to find and evaluate customer experience solutions for every industry, and deliver them to...