Presentation Slides Archives

Social Customer Service: The Pivotal Driver of the Social Enterprise

by Dr. Natalie | Jun 29, 2019 | Presentation Slides

1. white paper Table of Contents Executive Summary 2 What is a Social Customer? 3 What Does this New Socially-Enabled Enterprise Look Like? 4 The Challenges in Managing Today’s Social Customer Service 5 Is Your Company at Risk for Social Media Disasters? 5 Examples of...

Five Years of Social Customer Care: The Pig Puts on Some Lipstick and the Fish Come Out to Play 06aug14

by Dr. Natalie | Jun 29, 2019 | Presentation Slides

Five Years of Social Customer Care: The Pig Puts on Some Lipstick and the Fish Come Out to Play 06aug14 1. Five Years of Social Customer Care: The Pig Puts on Some Lipstick and the Fish Come Out to Play! Arranged by Guy Stephens #SocialCustCare 2. 2 | Five […]...

Dr. Natalie’s 7 Steps to Great Customer Experiences

by Dr. Natalie | Jun 11, 2019 | Presentation Slides

1. MULTI-GENERATIONAL CONSUMER ENGAGEMENT: STRATEGY AND ROADMAP FOR EXCELLENCE by DR. NATALIE L. PETOUHOFF @drnatalie www.DrNatalieNews.com 2. • Baby Boomers • Gen Y – Millennials • Silent Generation • Even toddlers… influence parent’s spending ARE YOU SERVING...

Best [EBOOK] Disruption Revolution: Innovation, Entrepreneurship, and the New Rules of Leadership Best Sellers Rank : #2 PDF books

by Dr. Natalie | Aug 13, 2018 | Presentation Slides

Best [EBOOK] Disruption Revolution: Innovation, Entrepreneurship, and the New Rules of Leadership Best Sellers Rank : #2 PDF books 1. Best [EBOOK] Disruption Revolution: Innovation, Entrepreneurship, and the New Rules of Leadership Best Sellers Rank : #2 PDF books 2....

Visual IQ: 8 Experts On How to Measure People-Based Marketing Impact

by Dr. Natalie | Jun 17, 2018 | Presentation Slides

Visual IQ: 8 Experts On How to Measure People-Based Marketing Impact 1. Experts on How to Measure People-Based Marketing Impact 8 Sponsored by A NIELSEN COMPANY Best Practices for Embracing a People-Based Approach 2. FOREWORD – RETHINKING MEASUREMENT All the best,...

Top 16 Customer Experience Analysts to Follow

by Dr. Natalie | Jan 18, 2018 | Presentation Slides

1. Top Analysts Covering the Customer Experience for 2018 Sponsored by: Call-Back Solutions for the Call Center Learn More at www.fonolo.com 2. “These analysts are able to find and evaluate customer experience solutions for every industry, and deliver them to...

« Older Entries

Copyright ©2021 Genesys. Patents Pending. All rights reserved. Genesys, the Genesys logo, Empathy in Action, Experience as a Service, Empathy Pillars, Systems of Empathy, Empathy in Action Flywheel, Employee Experience Orchestration, Customer Experience Orchestration, The Experience Index and the Systems of Empathy Experience Orchestration are trademarks or registered trademarks of Genesys. All other product and company names may be trademarks or registered trademarks of their respective holders. Usage does not imply any affiliation with or endorsement by the holder.