by Dr. Natalie | Aug 18, 2015 | Dr. Natalie's Blog
Will The Mobile Device Ever Live Up to It’s Potential? Everyone in mobile commerce has been waiting to see mobile commerce take off. While individuals report it’s the one device they always have with them, the change in mobile commerce and CRM has not...
by Dr. Natalie | Aug 17, 2015 | Customer Experience, Customer Service, Digital Disruption, Dr. Natalie's Blog, Online Communities, Organizational Change Management, Owned Communities, peer-to-peer communities, ROI of Social Media
As you might recall, Telligent®, acquired Zimbra, whose purpose was to help organizations enhance support, drive digital transformation and to ensure brand consistency. Today, Verint acquired Telligent®. The reason for the acquisition? Verint wants to extended its...
by Dr. Natalie | Aug 13, 2015 | Customer Experience, Customer Service, Customer Success Management, Digital Marketing, Dr. Natalie's Blog, ROI of Social Media, Social Business and Social Media Case Studies, Social PR, Marketing and Advertising, SuperNova Awards, Twitter
Customer Service Has Changed There was a time when customers wrote a letter to customer service- ok that was a really long time ago. But not long ago, the phone was what a majority of people used to contact customer service. And then along comes social media. As the...
by Dr. Natalie | Aug 9, 2015 | B2B Customer Success Management, CFO, Chief Revenue Officer, Customer Experience, Customer Service, Dr. Natalie's Blog, Organizational Change Management, Social Business and Social Media Case Studies
Welcome back to Part 2 of my vendor profile of ServiceSource®. If you’d like the full report, just scroll to the bottom of this post! Customer Success Management Field Sees Tremendous Growth Through conversations with clients, prospective buyers, system...
by Dr. Natalie | Aug 6, 2015 | B2B Customer Success Management, Chief Revenue Officer, Customer Experience, Customer Service, Customer Success Management, Dr. Natalie's Blog, Organizational Change Management, Social Business and Social Media Case Studies, Social PR, Marketing and Advertising, Social Selling
I’m in the process of writing profiles of vendors in the customer success management industry. These vendor profiles are a tool for buyers to evaluate their customer success management options before selecting a vendor. In addition to an overview of the vendor,...
