Protected: Calling #ServiceTrailblazers For Dreamforce !

by Dr. Natalie | Sep 17, 2018 | Agent-assisted service, AHT, Contact Center metrics, Contact Centers, CSAT, Customer Experience, Customer Field Service, Customer Lifetime Value, Customer Service, Customer Service Agents, CX, Digital Disruption, digital transformation, Disruption, Dr. Natalie's Blog, dreamforce, Innovation, Leadership, ROI Of Customer Experience, ROI of Customer Service, Self-Service, transformation

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Guest Post: 3 Ways CRM Predictive Analytics Can Give You a Competitive Edge

by Dr. Natalie | Sep 12, 2017 | Analytics of Everything, CRM

Customer relationship management software has emerged as one of the most crucial tools for doing business successfully today, and the power of big data predictive analytics is making CRM more powerful than ever. The CRM predictive analytics market, valued at $4.18...

Guest Post: Marketing To Individuals Online

by Dr. Natalie | Nov 29, 2016 | Internet, Social PR, Marketing and Advertising

For many companies who function predominantly online, face to face interactions with customers and clients seldom happen. Personal relationships are difficult to build when the individuals that your company targets are a demographic statistic rather a specific person...

Guest Post: The Relationship Between Cloud ERP and Big Data

by Dr. Natalie | Jun 16, 2016 | Big Data, Cloud Computing, Technology, The Cloud

There have been quite a few articles written on adopting cloud-based ERP, and whether the technology will be along the lines of its counterparts. Businesses are becoming more aware of the computer industry and the software is improving with each release. Cloud...

NICE Systems Announces the Launch of Total Voice of the Customer (TVOC)

by Dr. Natalie | Mar 3, 2016 | CEO, CRM, Customer Experience, Customer Service, Customer Service Agents, Customer Success Management, Digital Disruption, digital transformation, Dr. Natalie's Blog

What is NICE Systems Voice of The Customer Announcement Mean to Your Company? The announcement the launch of Total Voice of the Customer (TVOC) is the latest addition to the NICE VOC suite of solutions. TVOC leverages NICE’s Voice of the Customer solution, alongside...