by Dr. Natalie | Sep 8, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog, ROI of Social Media
TweetWondering how to manage or interact with your customers? In session, we look at what does customer management look like and what is social media management. The comprehensive online summit was designed to seize how to take advantage of the valuable CRM...
by Dr. Natalie | Sep 8, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog
TweetMulti-channel Customer Service is not new. Customers have been accessing companies through many channels for years… email, phone, chat… but now with social media the ability to find those social interactions and bring them back into the contact center...
by Dr. Natalie | Feb 15, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog, ROI of Social Media, Webinars
TweetCustomer Service Professionals need to understand how the customer experience impacts the bottomline. Agents are the frontline for most companies and this research study found that agents with better technology provide better customer experiences. According to a...
by Dr. Natalie | Jan 26, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog, Webinars
TweetCustomer Service and Customer Experience, especially in the age of Social Media is one of the most important capabilities a company can develop. But the ability to provide great customer experiences isn’t new. But thanks to social media your customers are now...
by Dr. Natalie | Dec 28, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog
TweetThe Socially-Enabled Customer Service Increases Revenue and Reduces Costs For the whole story on how to use the OODA Loop as a unique way to use Social Media to improve Customer Service, download the white paper here. Or read on… I’ve been writing about...
