Wondering how to manage or interact with your customers? In session, we look at what does customer management look like and what is social media management. The comprehensive online summit was designed to seize how to take advantage of the valuable CRM opportunities in social media by revamping all facets of your customer management effort and significantly improving your ability to engage the target audience.
The presentation topics we look at delivered by battle-tested industry experts and thought leaders included:
- Delivering meaningful customer service via social media
- Understanding and adapting to changing customer perceptions about social
- Controlling the reputational risks of social media
- Designing the ultimate social “customer experience” and
- Separating fact from fiction on “social ROI.”
To get to the content, here’s the link – just click on the graphic:
Dr. Natalie’s Executive Success Acceleration Firm™
Executive Business Strategy Advisor & Social Customer Experience Industry Authority & Consultant
The Doctor Knows Social Media ROI & Our Business Strategies Rx Get Results!
Our Motto? Be Awesome by: Learning, Sharing & Growing!
What we do: We work with companies to deliver increased revenue and decreased costs:
- Executive Leadership Guidance on Strategy and Business Use of Social Media
- Social Media / Business Benchmark Assessments – Tell you what you got/ what you might consider
- Social Media ROI – set-up measurement capabilities and dashboards
- Workshops on Business Strategy: Customer Experience, PR, Marketing, Customer Service & Internal Employee Advocacy
- Instructor MEMES Summer Institutes at UCLA Anderson & UCLA Extension
- Customer Experience / Social Customer Service Excellence Benchmarking Assessments & Advisory
- Software Company Visualized-ROI, Persona-based Solution Selling w/ Targeted USP & Messaging / ebooks, White Papers, Webinars…
- Social Media Training, Organizational Change, Motivation and Goal Setting
