by Dr. Natalie | May 11, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog
The white paper I wrote is about Customer Service being the pivotal driver of the social enterprise. One could argue that Marketing should be the driver of the social enterprise. Others might even say that since it involves software, IT should lead it. Perhaps because...
by Dr. Natalie | Apr 20, 2013 | Dr. Natalie's Blog
I got to chat with Matthew Mitchell, president of MediaPass, and we talk about how to increase subscriptions to blogs, as well as Mommy Bloggers. MediaPass is a powerful, easy-to-use subscription solution for online content. With a bit of code, web publishers can...
by Dr. Natalie | Apr 6, 2013 | Dr. Natalie's Blog
Next in The Social Network Show series, I sit down with Dr. Nour-Omid, Founder and CEO of Nestivity, and we talk Twitter, Customer Service and CRM. What is Nestivity? According to their website, Nestivity “turns your Twitter handle into a ‘Nest’ for all of your...
by Dr. Natalie | Mar 15, 2013 | Dr. Natalie's Blog
In this interview, I interview Mark Yolton, the Senior Vice President of SAP. We discuss DiSCo, ROI, Inffluencers and Contributers and User Generated Content, so this is an interview you won’t want to miss! Mark has served in management positions at Oracle,...
by Dr. Natalie | Mar 12, 2013 | ROI of Social Media, Social Media Education
I’m excited to bring you another video from the ONLY world-wide show dedicated to social networks. The Social Network Show broadcasts from the Hank Greenspun School of Journalism and Media Studies at The University of Nevada, Las Vegas-UNLV Join me below as I...