by Dr. Natalie | Jan 6, 2014 | Leadership, Social PR, Marketing and Advertising
Thought Leadership with Mitchell Levy http://MitchellLevy.com and Michael Procopio http://MProcopio.com covers all things around thought leadership, how to become one, how to use it as a form of communication, how to help others become one. I got to sit down with them...
by Dr. Natalie | Dec 14, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog
Thanks for checking back in, lives dive right back in to the final part of this study! 3. Get Credit for Delivering Great Experiences Social media isn’t just for fun anymore; it has evolved into a critical channel for customer outreach and customer feedback. Social...
by Dr. Natalie | Dec 7, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog
The Consumer Advocacy Stage Research shows that while a customer might be temporarily “loyal,” that loyalty may not necessarily translate into consumer advocacy, the last stage in the new customer lifecycle. If the customer experience is good, often brand advocates...
by Dr. Natalie | Dec 1, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog
Welcome to Part 4 of this topic! I hope you’re finding it informative so far. 3. Deciding When (and When Not) to Take Action on Customer Feedback Almost all businesses collect feedback from their customers. The problem is that few incorporate that feedback into their...
by Dr. Natalie | May 18, 2013 | Dr. Natalie's Blog
I had a chance to “sit down” with top social media expert Mari Smith. It was a pleasure and a privilege to chat with Mari while we discussed the future of Facebook (Brands, you don’t want to miss Mari’s insight here, especially on what she...