by Dr. Natalie | Aug 9, 2015 | B2B Customer Success Management, CFO, Chief Revenue Officer, Customer Experience, Customer Service, Dr. Natalie's Blog, Organizational Change Management, Social Business and Social Media Case Studies
Welcome back to Part 2 of my vendor profile of ServiceSource®. If you’d like the full report, just scroll to the bottom of this post! Customer Success Management Field Sees Tremendous Growth Through conversations with clients, prospective buyers, system...
by Dr. Natalie | Aug 6, 2015 | B2B Customer Success Management, Chief Revenue Officer, Customer Experience, Customer Service, Customer Success Management, Dr. Natalie's Blog, Organizational Change Management, Social Business and Social Media Case Studies, Social PR, Marketing and Advertising, Social Selling
I’m in the process of writing profiles of vendors in the customer success management industry. These vendor profiles are a tool for buyers to evaluate their customer success management options before selecting a vendor. In addition to an overview of the vendor,...
by Dr. Natalie | Jun 12, 2015 | CFO, Chief Revenue Officer, CIO, CMO, Customer Experience, Customer Service, Customer Success Management, Digital Marketing, Dr. Natalie's Blog, ecommerce, Marketing Optimization, Mobile Commerce
In our new research on customer e-commerce engagement and driving revenue, we found four steps that are necessary for the creation of a fully engagement customer experience. Here’s a link to the snapshot of the report. And here’s what we found those four...
by Dr. Natalie | Oct 1, 2014 | Customer Experience, Customer Service, Customer Service Agents, Dr. Natalie's Blog
Create a Better Customer Experience By Treating Customer Service Agents Better Plantronics today announced a new family of contact center headset solutions designed for the future and built on experience. Most people who have worked in call / contact centers know how...
by Dr. Natalie | Apr 29, 2014 | Big Data, Chief Revenue Officer, Customer Experience, Digital Marketing, Dr. Natalie's Blog, Marketing Optimization, Marketing Software, Tag Management
Are the cloud wars over? Many companies are or have choosen a marketing stack. The issue can be that whatever capabilities that marketing stack has, the CMO is stuck with. And it may be that the stack has every thing they need, but maybe it doesn’t. That may...
