by Dr. Natalie | Jun 15, 2015 | Big Data, Chief Revenue Officer, CIO, CMO, Conferences, CRM, Customer Experience, Customer Service, Dr. Natalie's Blog
I’m speaking at Salesforce Exact Target’s Connections Conference. And Salesforce has announced their next generation marketing cloud. For more information follow @salesforce, @marketingcloud and #CNX15 on Twitter. With the next generation Journey Builder...
by Dr. Natalie | Jun 12, 2015 | Conferences, Customer Experience, Customer Service, Digital Marketing, Dr. Natalie's Blog, Marketing Optimization, Mobile Commerce, Online Communities, Organizational Change Management, ROI of Social Media, Social Mobile, Social Networks, Social PR, Marketing and Advertising, Twitter
Social Customer Care has become an expectation amongst consumers. Telling your community that you’re accessible on social channels delivers a strong message. Your community and supporters are online, and it is fundamentally changing how and where constituents...
