by Dr. Natalie | Jun 7, 2015 | B2B Customer Success Management, Big Data, CEO, CFO, Chief Revenue Officer, CMO, Customer Experience, Customer Service, Customer Success Management, Digital Marketing, Dr. Natalie's Blog, ecommerce, Leadership, Marketing Optimization, Mobile Commerce, Organizational Change Management, Social Commerce, Social Mobile
We just finished some new research that shows the correlation to customer experience and commerce / revenue. Below are some of the highlights of the research and a link to a snapshot of the paper is here. The Four Factors that Drive Superior Customer Experience...
by Dr. Natalie | Mar 30, 2013 | Dr. Natalie's Blog
Continuing The Social Network Show series, this week I interview Bill Belew, Professional Blogger and Educator, and we sit down to discuss Google and Search Engine Optimization. Bill Belew is a professional blogger whose primary source of income is from his network of...