by Dr. Natalie | Jan 28, 2015 | Customer Experience, Customer Service, Dr. Natalie's Blog, Leadership, ROI of Social Media
This post is about five ways to deliver exceptional customer care in 2015. Customer service and support is shifting to a customer success management model. This is the ability to deliver great, consistent customer experiences across all channels that drive retention,...
by Dr. Natalie | Sep 17, 2014 | Customer Experience, Customer Service, Dr. Natalie's Blog
Trek Bicycle began was founded in 1976 by Richard Burke, president of flooring and appliance distributor Roth, and Bevill Hogg, owner of a chain of bike stores. With $25,000 in seed money from Roth’s parent company, Intrepid, Trek started to build bikes by hand...
by Dr. Natalie | Jul 12, 2014 | Chief Revenue Officer, CMO, Customer Experience, Customer Service, Dr. Natalie's Blog, Leadership, Organizational Change Management
CEO’s Must Make Customer Experience the Number One Top Priority The bottom-line? You know me. I get to it real quick. When you empower your customer service agents, you have the opportunity to delight your customers. Technology is key, but it actually takes more...
by Dr. Natalie | Mar 17, 2014 | Conferences, Events
I’m looking forward to attending the Adobe Summit this year in Salt Lake City. Thinking about join me? Here are the top reasons why you should attend: Make the most of every opportunity Summit will give you the inspiration, tools, and know-how to find and...
by Dr. Natalie | Mar 9, 2014 | Conferences, Events
I’m thrilled to be attending the Marketo Marketing Nation Summit 2014. Here is more information if you’re interested in joining me: Conference Information Without question, the Marketo Marketing Nation Summit 2014 will be the Marketing Event of the year....