New Report: ROI Of Customer Service & Customer Experience

New Report: ROI Of Customer Service & Customer Experience

TweetThis report looks at how companies, using the right software, can gain ROI from Customer Service and Customer Experience. Customer Care as a cost center is an unfounded paradigm. In fact, executives have long thought of customer service or customer care as a cost...
New Report: The ROI Of Agile Customer Care: Reduce Training and Easy To Add Channels

New Report: The ROI Of Agile Customer Care: Reduce Training and Easy To Add Channels

TweetThe word “agile” has been part of may conversations when it comes to software. This new report looks at the importance of agile customer care. What exactly does agile customer care and agile customer experience mean? Traditional Customer Care...
ROI of Online Cloud Communities

ROI of Online Cloud Communities

TweetI remember back in 2008-2009 being asked whether social / digital / communities had any business value. To me it was instinctively obvious, but I got that it was not obvious to others. In wanting others to see what I saw, I started down the road of creating ROI...
A Great Place for Customer Service? Twitter: Oracle’s Social Roll-Out of A Twitter Enhanced Customer Solution

A Great Place for Customer Service? Twitter: Oracle’s Social Roll-Out of A Twitter Enhanced Customer Solution

TweetCustomer Service Has Changed There was a time when customers wrote a letter to customer service- ok that was a really long time ago. But not long ago, the phone was what a majority of people used to contact customer service. And then along comes social media. As...
#LiNC15 Conference Highlights – Customer Experience Rules the World

#LiNC15 Conference Highlights – Customer Experience Rules the World

TweetCustomer Experience is ruling the world. At least parts of it. The conference began with Lithium’s CEO Rob Tarkoff talking about customer expectations. Today’s customers have extreme expectations and that brands are struggling to keep pace with new ways of...

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