by Dr. Natalie | Feb 16, 2018 | Cloud Technology, Contact Centers, Customer Experience, Customer Service, Customer Success Management, CX, Dr. Natalie's Blog
Whether you’re a business owner or marketing expert, you understand the importance of knowing your audience inside and out is key to attracting prospects and retaining existing customers. Fortunately, there are a number of tools on the market that can help you do just...
by Dr. Natalie | Jul 7, 2016 | Cloud Computing, Contact Centers, Customer Experience, Customer Service
Whether your business is booming or you’re experiencing a lull in consumer spending, it is important to defend your position in the market and remain competitive. Here are two key customer service trends that can help your company gain an edge over the other guys....
by Dr. Natalie | Apr 8, 2016 | Customer Experience, Customer Service, Customer Success Management, Digital Disruption, digital transformation, Dr. Natalie's Blog
NICE Systems announced that it has received four prestigious Stevie® Awards for Sales & Customer Service. NICE won three Silver Stevie® Awards in the Contact Center Solution New Version category for the following: NICE Engage Platform – The NICE Engage Platform...
by Dr. Natalie | Sep 25, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog
At this conference I talked about the strategy to take traditional customer service and contact center channels and integrate them with social media. This provides companies with many advantages but it also presents many, many challenges. These short clips give you...
