Genesys G Force: Integrating Customer Service and Social Media

Genesys G Force Integrating Customer Service and Social Media

At this conference I talked about the strategy to take traditional customer service and contact center channels and integrate them with social media. This provides companies with many advantages but it also presents many, many challenges. These short clips give you some insight into what Customer Experience and Customer Service Professionals face:

History Can Give Perspective on Where Social Media and Customer Service All Started: Dell Hell

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