by Dr. Natalie | Dec 10, 2012 | Dr. Natalie's Blog
Wondering if your background vendor really has your back? And what if they didn’t?
by Dr. Natalie | Dec 7, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog
Force Multiplier #5: Proactive Monitoring Of PR Events And Leaks, Leverage Customer Feedback And Customer Data To Facilitate Customer Loyalty For the whole story on how to use the OODA Loop as a unique way to use Social Media to improve Customer Service and PR,...
by Dr. Natalie | Dec 6, 2012 | Presentation Slides
1. www.3csi.com www.execsintheknow.com 2. With the changing expectations of a ‘Connected Consumer’, customer service as we know it hasforever changed. In fact, our benchmarking data finds that 70% of service leaders feel they needtraining on emerging channels and...
by Dr. Natalie | Dec 4, 2012 | Dr. Natalie's Blog, Dr. Natalie's Favorite Book Reviews, Leadership, Organizational Change Management
David Horsager, author of The Trust Edge, reveals the foundation of genuine success. What might that be? Success, in its most simplest element, requires clarity and trust. What’s great is the book is based on research – so you can take it to your...
by Dr. Natalie | Dec 4, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog
Force Multiplier #4: Less Missed Trends, More Cross-Department Input, More Business Insight And Foresight For the whole story on how to use the OODA Loop as a unique way to use Social Media to improve Customer Service, download the white paper here. Or read...