1. www.3csi.com www.execsintheknow.com 2. With the changing expectations of a ‘Connected Consumer’, customer service as we know it hasforever changed. In fact, our benchmarking data finds that 70% of service leaders feel they needtraining on emerging channels and strategies to perform their roles. The 2012 CustomerExperience Management Benchmark Study […]

Click here to view original web page at www.slideshare.net

Pin It on Pinterest

Share This