1. www.3csi.com www.execsintheknow.com 2. With the changing expectations of a ‘Connected Consumer’, customer service as we know it hasforever changed. In fact, our benchmarking data finds that 70% of service leaders feel they needtraining on emerging channels and strategies to perform their roles. The 2012 CustomerExperience Management Benchmark Study […]
How to Deliver Positive Customer Experience thru Interactive, Mobile & Social Media
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