by Dr. Natalie | Apr 25, 2012 | Presentation Slides
Social: Session 8: The Force Multiplier for Your Business 1. Social TRACK NAME Customer Service: Presentation TitleThe Force Multiplier For Your Business 2. Dr. Natalie Petouhoffwww.drnatalienews.com @drnatalie 4/25/2012 ©2012 SugarCRM Inc. All rights reserved. 2 3....
by Dr. Natalie | Apr 23, 2012 | Customer Experience, Customer Service, Dr. Natalie's Blog
Most large companies spend nearly 1.5-4B dollars in Customer Service costs, with 30,000-70,000 agents, managing 150M-350M interactions per year with a phone interaction costing between $10-$35. Gartner says, “At least 35% of customer service centers will...
by Dr. Natalie | Apr 21, 2012 | Dr. Natalie's Blog, Leadership, Social Innovation, Social Media & Digital Comm Education, UCLA Social Business Course
I am very excited about Spigit coming to present. In part because of the two amazing women, Michele McConomy and Janice Ragar who will be attending and presenting. Educating people about social media / social business is new — especially at the university level....
by Dr. Natalie | Apr 19, 2012 | Events
Come join other luminaries at www.bjsbrewhouse.com April 27th after the first day of classes at the @UCLAEXTENSION course Thanks to @spigit @michelemcconomy @jrag2009 for sponsoring it!! BJ’S RESTAURANT & BREWHOUSE 939 Broxton Avenue Westwood, CA 90024...
by Dr. Natalie | Apr 18, 2012 | Customer Service, Leadership, Organizational Change Management, Social Business and Social Media Case Studies, Social CRM, Social Media & Digital Comm Education, UCLA Social Business Course
Charles Miller– those of you who know him on Twitter know him at @ChasMiller, is one of the amazing guest lecturers that will be joining the line-up at UCLA with me. Here’s more information on the course if you want to attend! I was honored that Charles...
