by Dr. Natalie | Jan 5, 2016 | CRM, Crossing the Chasm, Customer Experience, Customer Service, Digital Disruption, digital transformation, Dr. Natalie's Blog, Leadership, Organizational Change Management, Systems Integrators
Capgemini and onio: Capgemini announced the acquisition of oinio, one of Europe’s leading Salesforce partners. This acquisition will expand Capgemini’s Digital Strategy Group growth by augmenting Capgemini’s capabilities in providing digital transformation...
by Dr. Natalie | Jun 11, 2014 | Big Data, Customer Experience, Customer Service, Dr. Natalie's Blog
IBM and Genesys (www.genesys.com), a leading provider of customer experience and contact center solutions, today announced a partnership that will transform how organizations of all sizes differentiate their customer experience by tapping the power of IBM Watson to...
by Dr. Natalie | Jan 28, 2013 | Customer Experience, Customer Service, Dr. Natalie's Blog, Facebook, ROI of Social Media
LiveOps® Engage™ is the industry’s first single, integrated, multichannel desktop, built with both the agent and the customer in mind. LiveOps Engage simplifies the user experience to increase agent productivity and improve customer experience across all channels on a...