by Dr. Natalie | Jan 28, 2015 | CEO, Chief Revenue Officer, Customer Experience, Customer Service, Customer Success Management, Dr. Natalie's Blog, Leadership
This report is about the The State of Customer Success Management in 2015. Constellation’s research team delivers its inaugural series on the state of the state. The state of the state research explores the impact of digital transformation, next generation customer...
by Dr. Natalie | Jan 28, 2015 | Customer Experience, Customer Service, Customer Service Agents, Dr. Natalie's Blog, privacy
Today on National Data Privacy Day, TextPower announces that the company has been granted an important patent for a “text messaging authentication system” that is the basis for the company’s TextKey™ platform. Websites using the TextKey™ platform...
by Dr. Natalie | Jan 28, 2015 | Customer Experience, Customer Service, Dr. Natalie's Blog, Leadership, ROI of Social Media
This post is about five ways to deliver exceptional customer care in 2015. Customer service and support is shifting to a customer success management model. This is the ability to deliver great, consistent customer experiences across all channels that drive retention,...
