by Dr. Natalie | Oct 1, 2014 | Customer Experience, Customer Service, Customer Service Agents, Dr. Natalie's Blog
Create a Better Customer Experience By Treating Customer Service Agents Better Plantronics today announced a new family of contact center headset solutions designed for the future and built on experience. Most people who have worked in call / contact centers know how...
by Dr. Natalie | Oct 1, 2014 | Big Data, CMO, Conferences, Customer Experience, Customer Service, Digital Marketing, Dr. Natalie's Blog
My experience at #OOW14 was very good. I found that Oracle is really more focused on analysts and what we know about their products and services and want to create a solid relationship with the analyst community. While there is a relationship between analysts and...
by Dr. Natalie | Oct 1, 2014 | Big Data, CMO, Customer Experience, Dr. Natalie's Blog
Teradata, the big data analytics and marketing applications company, today announced thatTeradata® QueryGrid.™ Now seamlessly orchestrates analytic processing of data between Teradata and Oracle databases, enabling Teradata data warehouse users to leverage data...