by Dr. Natalie | May 8, 2014 | Big Data, CMO, Customer Experience, Dr. Natalie's Blog
Organizations are struggling to capture and interpret data that is spread across various analytic systems, each system handling different types of processing and data. The space to be the leader in big data analytics market and data warehouse is getting more crowded...
by Dr. Natalie | May 6, 2014 | Customer Experience, Customer Service, Dr. Natalie's Blog
If you are a Microsoft house, you’ll be glad to know that Microsoft announced that Microsoft Dynamics AX 2012 R3 is now GA (generally available) in 36 countries. What is Microsoft Dynamics AX 2012 R3? It is built to help businesses take advantage of cloud...
by Dr. Natalie | May 5, 2014 | Customer Experience, Customer Service, Dr. Natalie's Blog, Leadership, Organizational Change Management
Genesys, a leading provider of customer experience and contact center solutions acquired OVM Solutions. If you are in the Customer Experience or Customer Service business what does this mean to you? The investment brings what is called proactive communications...