by Dr. Natalie | Jan 8, 2014 | Presentation Slides
1. Touchscreen Self-Service: How to Transform the Self-Service Customer Experience By Dr. Natalie Petouhoff www.DrNatalieNews.com @DrNatalie on Twitter 2. Dr. Natalie’s Background Analyst Rankings: Customer Service & Customer Experience / CRM PWC Management...
by Dr. Natalie | Jan 6, 2014 | Leadership, Social PR, Marketing and Advertising
Thought Leadership with Mitchell Levy http://MitchellLevy.com and Michael Procopio http://MProcopio.com covers all things around thought leadership, how to become one, how to use it as a form of communication, how to help others become one. I got to sit down with them...
by Dr. Natalie | Jan 2, 2014 | Dr. Natalie's Blog, Dr. Natalie's Favorite Book Reviews, Facebook
Driving Sales with F-commerce The key to f-commerce ROI is to make sure incentives resonate with ambassadors, influencers, and customers so that they drive sales on the brand’s behalf. That’s why I recommend as one of the first steps in social media strategy is to put...